Originally Posted by
JNelson113
Yep! Just had to try to argue with an agent last night that I could upgrade HNL-IAH with a RPU (since there is no freaking upgrade link on my reservation!). Couldn't convince her; will have to hang up and try to get someone new with a clue!
Maybe someone could forward the OPs original message to all the call centers?
The surprising part is that even supervisors at the Honolulu call center don't know about it!
Originally Posted by
demkr
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B176 Safari/7534.48.3)
Why is the HNL policy so confusing for every agent? The site says its permitted in plain english- and
The W fare or higher is not required for it. I had the same problem even ex-SFO. Why can't agents be told the correct info on this recurring mistake?
Totally agree.