FlyerTalk Forums - View Single Post - LAX Meltdown; Scary Situation, unbelievable agents...
Old Mar 19, 2012, 5:27 pm
  #155  
hoopics
 
Join Date: Sep 2010
Location: Arlington, VA
Posts: 397
It has gotten to the point where US is offering better service than UA. And I never thought I'd come to say that. My last flight on US, BUF-LGA-DCA, I arrived at the gate in BUF to my name being called. Figuring this is NEVER good when one doesn't have an upgrade pending, I wasn't surprised when they told me BUF was going to push about 45 minutes late, which called my 60 minute connection at LGA into question. Steeling myself for a night in Buffalo, the friendly agent asked if I'd like a boarding pass for the non-stop BUF-DCA flight (which had been full at the time I booked) as an exit row seat had come available? Or did I want to take a shot on my ticketed flight?

A quiet (albeit slightly delayed due to weather) nonstop later, and I got home 90 minutes earlier than scheduled.

I can't recall the last time UA proactively offered me a re-route based on the mere potential of a mis-connect. It was a simple, costless step by US but now has me viewing US as a viable 1st option again -- something I'd written off in the years after their last merger.
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