Originally Posted by Weatherboy

I received a call from a Customer Care Manager who read this thread, was extraordinarily apologetic, and said not only are the comments being shared with the highest levels of the company, but with the LAX agents for training too.

I was offered 25,000 MileagePlus miles -or- a $500 electronic travel certificate as a token of appreciation/apology for this mess.

I have 3 more UA flights booked in the next few weeks, so I'll see how things go. I had bought F tickets to Hawaii for the summer but cancelled them; I want to see how things evolve in the coming weeks before throwing more premium fare cash around.