Flight/Origin-Destination: AC8099 SEA-YVR
Date: March 2, 2012
Cabin: Y
Status: E/P
Pre departure
Was check in quick and efficient? No. I was kicked out of the priority check-in line and had to be embarrassingly escorted to the regular line. The issue is not whether I had status, but apparently, rules at SEA changed so that AC pax can no longer use priority check-in.
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? N/A
Was priority boarding offered (if applicable to your status) and efficient? No. Another point of contention!
If there was a delay, did the gate agent provide timely updates? Yes
Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes, flight was delayed and the FA explained the cause of the delays.
Was the IFE activated on the ground? N/A
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? N/A
How was the quality of the meal/Onboard cafe? N/A
Did the cabin crew offer water regularly throughout the flight? N/A
Post departure
If you have checked baggage, did it arrive within reasonable period of time? Arrived at YYC, and as usual, mine was among one of the last ones.