I have booked a simple 1-stop TXL-AMS-IAH a couple of months ago. That trip has been reissued, changed, adapted, and touched beyond recognition. Being originally scheduled at an easy 12p with a 1.5 hour layover in AMS, it firstly was changed to a 3 hour layover on the outbound. Ok, I was not happy but things happen. I accepted. I also accepted the change to a 4 hr layover. But I did not accept changing the return from a 1.5 hr layover to EIGHT hours!

I am particularly angered about the fact that neither DL, nor AFKLM cares to inform me about the significant changes! The trip is starting 6 hours earlier now, no one told me - when I wouldn't check the trip frequently, no one would have known that. Especially given the fact that foreigners cannot online check-in for an international trip! Adding insult to injury, of course my DL tickets have been reissued into 057 stock, prohibiting me to access the original ticket and rendering DL.com totally unusable.

Of course the JV European office is closed on a weekend (only open from 9a to 5p on any business day), so I called the DM desk. The level of service was outstanding though, there was no discussion but only helpfulness. I appreciate that but the JV needs a significant alignment. That issue should not have happened.

Check your JV trips - you cannot count on being informed about changes.