And the sad part is that CO changes their Platinum number every year to try to reduce the number of people who shouldn't know the number. Unfortunately this means that for those of us who are recurring Platinum you need to learn a new phone number each year. American's EP desk does ask you to either speak your American AAdmiral's number (or touch type it in) into their VRU before you get a counselor (though if you say nothing you do get through).