FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,491
I'd be annoyed and put off. Was letter from the hotel (sounds like it) vs RA services?
I'd write RA services to say how upset you were.