For many years I was in the "don't let the door hit you as you leave" camp. But after the past month, I've had it. Where's my airline? Everything, EVERYTHING, is in chaos, and I've spent more hours on the phone in the last two weeks than in the past ten years, with nothing to show it. What really hurts?? Where's SMI/J? Where's the admittance that things are seriously broken? Where's my apology? Nada.