Originally Posted by
Trustee
However, it remains that the two agents and supervisor told me that I could not cancel and take a credit. Which leaves me disappointed and angry for having been misled and not properly advised. In this respect, I am making a further written complaint to United.
No amount of system changes and customer-unfriendly policy adjustments will ever alter the fact that if you think you are being mistreated, your best bet is to hang up and try again.