Originally Posted by [B
crosspondmaven[/B];18213960]I have cancelled two award flights 10 days ago in first and am due 135,000 miles back. I have been on hold, transferred, etc. on 5 attempts. I am angry and annoyed. Has anyone had this problem? Does anyone know what to do when no one will respond? I have over $200,000 worth of Full Fare Business Class booking left this year, and after this mess of an integration, it will go elsewhere.
Whoever is managing this integration (Bain or internal) needs to be fired/reprimanded. I work for a consulting firm and manage M&A integration, the number one priority in any merger is seamlessness with client. This is pathetic.
Hi
crosspondmaven
sorry for your frustration...unless you really need the miles immediately in the near future, you need not fret over this. I had a similar situation in which I redeposited an award ticket from shortly before the system integration day. I called a few days ago and got through to UA. They said they could see that the mileage was showing to be redeposited to my account, but that it had not been done yet. They said to give it another week and things should begin to catch up.
Did you get a confirmation email that your flight had been cancelled? You did request redeposit at that time, correct?(you likely already know that it is not automatic....you have to request the redeposit.) It should also show up in your MP account online under "manage reservations" that you had cancelled the reservations.
So unless you need the mileage soon, with all the documentation you should have to back you up, I would call them next week after hopefully things settle down somewhat. You could also email them and be prepared to wait for an answer.
I know these are not answers you want to hear, but I wanted to let you know my experience with this. Good luck.
