I'm on the same boat (albeit only 40k miles). I'm just about giving up on it, as no matter who I talk to, and no matter how reasonable my request is, it ends up with someone blaming this "integration", and with that they seem to think it's ok to [mess] you up. (and that goes for other issues, such as upgrades, etc.)
I'm just going to sit and wait until they get their [stuff] together (I hope), and in the meantime document things as much as I can.