I have cancelled two award flights 10 days ago in first and am due 135,000 miles back. I have been on hold, transferred, etc. on 5 attempts. I am angry and annoyed. Has anyone had this problem? Does anyone know what to do when no one will respond? I have over $200,000 worth of Full Fare Business Class booking left this year, and after this mess of an integration, it will go elsewhere.

Whoever is managing this integration (Bain or internal) needs to be fired/reprimanded. I work for a consulting firm and manage M&A integration, the number one priority in any merger is seamlessness with client. This is pathetic.