FlyerTalk Forums - View Single Post - “Shena”: The Definitive “Shenanigans” Thread
Old Mar 15, 2012 | 11:37 pm
  #460  
Crazyhotelguy
 
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,700
Originally Posted by davetravels
Waiting to board til the bitter end hoping for an UG, isn't guaranteed at all airports!!! . . . .

A few weeks ago, I was flying the redeye LAX/JFK. I was #1 on the list. I stood at the podium and asked if F/J had boarded full. I was given the usual - CHECKED-IN full line. I asked if there were any no-shows. I was told yes - ONE. I said I'd wait patiently. I waited about 5 minutes, and a second GA asked why I was standing there. I told here - waiting for a possible F/J no-show pax. - She asked for my name. - I told her. - She said to me in a VERY condescending tone - "Oh no, you're not next on the list". I pointed to the screen and said - Yes I am! - She said - As pax board, your name disappears from the screen and we go by the true list in the computer and pull pax from Y.

(Using some FT savvy) - - I VERY NICELY stated that I had communications with DL customer service via eMail, and was told that once you board - you lose your UG position. She said that they don't do that at LAX - they pull from Y.

Just to add - I was #3, according to her.
This is what irritates me... DL needs to pick a policy and implement it consistently across the network.

Last edited by Crazyhotelguy; Mar 16, 2012 at 6:54 am
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