I am actually angrier now then when I sent a complaint email. I sent an email to customer care through the website. Didn't use 1K Voice though maybe I should have but I did include my 1K number so they would know my status.

My complaint touched on the appalling situation with reservations but actually was about a different matter. The real reason for my emailing was NOT even addressed. What I asked for was not even addressed. Did they even read my email? Based on the answer I got I would say NO.

I think I receievd a boiler plate, cut and paste reply that I have a feeling is going out to everybody, regardless of what their email query/complaint/comments were about.

A perfect example of how to really P off a client. Here is what the reply was:


Thank you for contacting us. We apologize for the delay in responding.
Since the merger of our 2 systems on March 3rd, we have made great
improvement in both our website and our reservations lines. Although we
are still working out some small concerns, we ask for your patience and
understanding.

Our technical department is aware of our website and has made great
improvement since March 3rd. Our reservationist is still trying to get
adjusted on our new system and is trying their best to answer each call
as soon as possible.

Currently we have seen great improvement since March 3rd merger of our
computer systems. We ask for your patience and understanding in this
matter. Thank you.



Regards,

Jaclin (last name removed)
Corporate Customer Care