The next time I am in the USofA, I'd be happy to set up a meeting with AA rev management if you would be willing to come to DFW. They'll surely tell you how it is a nailbiting job to get the last penny in. Incidentally, this same guy did not know he was holding back my upgrades as an AA EXP, but he was just doing his job and we had a laugh about it.
I know that revenue management is a difficult and important job. It came out all wrong when I wrote it, and I've been regretting ever since. Yes, I agree with everything you guys have said.
On one hand you say the babus of AI are trained to do the job in the para above and they just need to do their job right and it will all fall in place, on the other hand you say it would be difficult for them to do the right thing make up your mind on what your point is.
AI's staff are trained to do the job, yes.
It is difficult, no - impossible, for Air India's management to shed staff, because the government won't let them kill jobs. So in that sense, they aren't able to do their job of bringing the airline to profitability.. However, that doesn't mean that they don't know what they should be doing...