Originally Posted by
NickB
So what? If anything, I would expect a larger company to have proper working processes for compliance with legal obligations even more so than a small outfit. There are many things that BA gets right but when it comes to compliance with Reg 261/2004 obligation, BA too often behaves in an unprofessional, cowboy outfit manner, hoping to deprive individuals of their rights by attrition through dragging its feet. The fact that it is not the only airline to do so is no excuse whatsoever.
Glad it's not just me who sees it like that. Judging by my own experiences, I have no doubt whatsoever that it is BA's policy to prevaricate and hope that their customers will simply tire of the process and go away. Regrettably, I suspect a lot do just that.
Last edited by Blueboys999; Mar 13, 2012 at 8:07 pm