Originally Posted by
UA-NYC
NO! Hang up and call again to get a different agent. One will be able to force the UG for you.
Thank you
UA-NYC for emphatically repeating the FlyerTalk mantra. I got a nice (but very exhausted-sounding) agent who spoke with a service director who pushed it through.
The hang up and call again strategy is much more difficult with the long hold times though.