I agree. I have an ORV 30 and I love it. Its back was broken by the baggage handlers and I sent it in for repair. As I travel almost every week, I did not have a lot of lead time on the repair. I called the service center to see if they would be able to get it out and said if not I would use an old piece instead. He put me on hold, pulled it out of the repair pile, got back on the phone to tell me it would be repaired ASAP, and it was repaired and at my house in two days. Best warranty repair service ever.