Quite a Delta ordeal last week and after complaining to Delta I was offered 9500 skymiles in return. I will give the details below and If anyone could please comment on if you think Delta's response was adequate. Personally it seemed low to me.

YYZ-DTW on Thursday. Taxing to runway and smoke in cabin. Turn back to gate and deplane. No other options for most customers as it is spring break in Canada. Finally take off to DTW around 9 pm ( 6 hours late) and everyone on plane has missed their connections. I had already protected myself through the Medallion line on a flight the next morning.

Get to DTW and mad rush to the Delta CS area for hotel vouchers, rebooking etc. Turns out ours was not the only problem and there is a 2 hour line for hotel vouchers. Luckily I had booked my wife with miles into first and was able to use the SP lane and only wait an hour.

We were given a voucher to the Extended Stay DTW Airport. Shuttle was too small for everyone to get there. Room was filthy and scary. We arrived at hotel after 11 pm so no food available anywhere and the airport restaurants were also closed.

Next morning we go to the airport and stop by Mcdonalds and were told they don't accept the Delta meal vouchers were were given. We then flew to home with no other issues.


Is 9500 Skymiles adequate for this situation? My only comparison was receiving 25000 skymiles for a 12 hour delay on a BE ticket from JNB to ATL.

Thank you