Originally Posted by as219

I know in the wide scheme of things this is a minor thing -- reading about people losing confirmed transpac upgrades makes my own blood boil -- but it's just so intensely customer unfriendly to be told over and over again that simple things can't be done because the "system won't allow it" is just ridiculous. I can appreciate that PMCO folks were used to this, but we PMUA folks were most certainly not, and the extent to which they've utterly failed to manage expectations is staggering.