First things first. Welcome to FT!
Originally Posted by
rkoerner82
...due to an error by alaska airlines mileage booking desk. When he purchased his ticket to beijing china (to be the best man in a wedding) they told him beijing had the visa upon arrival setup and he did not need a visa ahead of time.
You probably should check out the other similar thread, but I doubt your boyfriend will be
as lucky as the other OP:
Advise on airline refund
Originally Posted by
rkoerner82
If you are not suppose to trust the staff...maybe they should not tell you the visa info.
The airline staff can even tell you the weather of your destination. Can they guarantee you with 100% accuracy of their forecast? If the weather is not what they say it will be, what will you do? Call the help desk as well?
FWIW,
Alaska Airlines is NOT Chinese Embassy nor any part of Chinese government (or any other country). Why would anyone, you and your boyfriend included, take the airline's words for it on visa requirement?
I understand not everybody is a seasoned traveler. When I visit foreign countries, I may fly different airlines, depending on my routes and preference of FFPs. However, I always google and check with the destination countries and find out their visa and/or requirements for travel documents. I know that's my responsibilities and nobody else's. Not to mention I don't want to learn any expensive lessons from my own mistakes or ignorance, if any of my travel documents goes wrong.
Sorry about what happened to your boyfriend but he is the one to blame. He is not entitled to any compensation from any airline. If he did, go buy another lottery ticket.
