Hi Everyone, thanks for your patience while we evaluated this topic further. I can assure you that this was an innocent change and no harm or financial gain was intended. Because mileage calculations are used throughout the company for a variety of purposes, we’ve taken the past week to look at the downline implications.

After evaluating all the considerations surrounding this change, we have decided to revert to the mileage calculation methodology that United used prior to our system conversion. We will restart the flight crediting process tomorrow. The process will capture flights flown since March 6, so it may take a few days for all your flights to appear. Within a few weeks, we will also re-process flights that were credited to accounts March 1-5 (including retroactive credit).

Shannon

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