My boyfried just spent about 30 hours on a plane, 12 hours in detention, and lost a lot of money and miles spent on travel arrangements due to an error by alaska airlines mileage booking desk. When he purchased his ticket to beijing china (to be the best man in a wedding) they told him beijing had the visa upon arrival setup and he did not need a visa ahead of time.


When he checked in for his flight they did not ask to see his visa. When he landed the airline finally discovered their mistake.

They detained him for 12 hours then sent him to tokyo and instead of finding him alternate routes to his destination via hong kong (which offers visa on arrival) they sent him home.


The airline is refusing to help get him to the wedding or cover his lost costs...his credit card travel insurance is also refusing to cover this.

Looking for recommendations on what to do to get the airline to cover last minute trip back or at least cover the costs he incurred because of this...


Thanks