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Old Mar 13, 2012 | 2:41 am
  #887  
kpriestnal
 
Join Date: Feb 2006
Posts: 470
Originally Posted by Olly-
I had my first statement about two weeks after being approved so I hope that they don't just apply the bonus for the first 3 statements - if they do I'll lose a few weeks!

On another note, I called yesterday to chase the bonus (I still only have the base Avios) and was passed from pillar to post. The final person I spoke to logged it as a formal complaint and I had a call in the evening from the senior complaints handler (?) that was dealing with it and he said he would call back on Tuesday with an update. If/when he calls today I'll raise the question of the bonus end date.
Hi

I went through this procedure last week. It was very efficient and all was resolved. Although the Avios have not yet credited, we agreed a figure. So hopefully these will post shortly.
The issue with double foreign spend should be resolved today hopefully.

The way forward is to log your call as a formal complaint.
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