Date:Several dates before 29 Feb 2012
Flight/Route:Several flights YVR to LHR, YYZ to FRA / MUC
Status:AC-E
Description:Cancelled several EUGs (flight rebooking on my part, flight delays and subsequent rebookings on ACs part, waitlisted but eventually not upgraded) before the beginning of the new "AC year" and when credited back, the EUGs were scattered all over the place, including slots expiring in 2012, although some credits had already been taken from the 2013 harvest. In other words, the system was using up new credits even though it should first finish the old credits expiring in 2012. I had to email [email protected] on three occasions to have this fixed -- received prompt response, within 48h or so, and they indeed fixed the problem each time. Still annoying that I had to check my EUG account frequently, and now it is a whole mess of "cancelled" and "credited" credits. I am curious what will happen if an UG is canceled now, after 29 Feb, for an UG requested BEFORE 29 Feb -- will it be credited back to the expired slots? Well, I am not curious enough to actually try it