FlyerTalk Forums - View Single Post - JFK-EZE in First ... what to expect

Mar 12, 2012 | 9:05 am

#27

Orlando Vic

Join Date: Jan 2009

Location: Central Florida, US

Programs: AA Lifetime Gold

Posts: 634

Quote:

Originally Posted by JDiver

Link to a panoply of AA officers.

Frankly, I think a good touch point would be Lauri L. Curtis, who has recently been appointed to a position she has held previously - Vice President, Onboard Service. (Her bio on aa.com is incorrect - they have not caught up with her January 19, 2012 appointment back into this position.)

What I might do is write Craig S. Kreeger, Senior Vice President – Customer Experience, and cc: Ms. Curtis.

Quote:

Originally Posted by RxCapt

Your best bet to contact AA will be to go on aa.com and click contact aa -> customer relations -> compliment/complaint/comment.

^ My thanks to you both. This is exactly the information I need. It is apparent that this was not an isolated aberration, but rather an ongoing pattern of indifference and apathy.