Originally Posted by
PDXPremier
Keep in mind UA lets it's planes sit all day in EZE so it definately didn't need to get there on-time for a "quick turn"...
True, but remember there are crew rest issues, so maybe the dispatcher didn't have any flexibility in holding the departure.
One thing I've noticed about flying on CO metal is that connecting times are tight at IAH for many flights. I was on a DCA-IAH-ELP flight last year, and I almost missed the ELP flight because we were late getting into IAH. I generally won't schedule a flight with a short connecting time - I don't want to find myself in the position the OP's cousin found himself in.
Originally Posted by
sbm12
Or maybe the company just hates its customers and wants to piss them off as much as possible.
I don't think they hate their customers. I think they simply regard us as $$ filling their seats, and they act accordingly.