Originally Posted by
caseminole
I just dont understand why they wouldnt hold it if they know they have connecting passengers
Happens more than the airlines are willing to admit. A "direct" flight with a change of aircraft is just a connection, regardless of how the airlines try to spin it. And your cousin had a misconnect.
As for why, maybe it was oversold and the misconnects helped them avoid bump issues. Maybe getting out on time means something farther down the line with the crew or the return flight. Or maybe the company just hates its customers and wants to piss them off as much as possible.
