I found out about the rewards program for the first time yesterday.
A very kind passenger mentioned Jeff Robertson to me early in the flight, and not long before descent he filled out and handed me a coupon.

Neither of us realized that Chautauqua Airlines employees are exempt from this program, but Mr Nice passenger truly meant to bless me and that was the best gift he could ever give me.

I realize that you folks who patronize Delta give us a job, just like any other consumer practice. And that like most of us, as consumers, have been mistreated. . I have been treated poorly too. But the nice and savvy passengers realize that we are people, and that we work long crazy hours, miss meals, miss holidays, miss sleep and our families too. So when one of you goes out of your way to smile at us, ask us how we are, show us empathy it makes our day worthwhile. And reminds us that the investment who have made to the safety comfort and sanity of others has paid off.

I'm really sorry for the hardened passenger who fears giving out these coupons because he seems to feel it is a wrongful bribery to make us do what is already expected of us, and that his presence is our paycheck.

Kindness to us is called the halo effect. If we are kind to you is bounces back on us. I hope you find that one day.

And as for Mr. Thomas Collins, my very thoughtful passenger, I say thank you.
Your sincere desire to help ME, made my day!!!! I cherish the gifts I'm given from wonderful people like you.