Originally Posted by
hyderago
I think that AI has a superior onboard experience compared to the airlines you listed. But it seriously lags them in many other ways such as the competence/reliability of ground staff, call center agents and the website. I know you feel that the website does the job, but I think it's horrible. It has the features and functionalities of the 1990s. Not 2000s and definitely not 2010s.
AI ground staff (and call center staff as well) tend to be competent. You just have to convince them to use that competence to actually do work instead of disappear on their next tea break
Website has improved quite a bit recently. Remember when I quoted that IIT grad calling the AI website "smooth and intuitive" ? The recent redesign has been a smashing success. Clearly you disagree