Originally Posted by
PVDtoDEL
However, I do think that AI is higher quality than the likes of AA, IB, QF, and S7, which are all proud members of the oneworld alliance.
I think that AI has a superior onboard experience compared to the airlines you listed. But it seriously lags them in many other ways such as the competence/reliability of ground staff, call center agents and the website. I know you feel that the website does the job, but I think it's horrible. It has the features and functionalities of the 1990s. Not 2000s and definitely not 2010s.