Originally Posted by
MJLouise
Is it impossible to talk with the first CSR? Maybe s/he could help you more, with the note in your file to jog his/her memory.
Good idea. I will ask about this.
I do not use iTunes, but I had my son log into my MileagePlus Shopping account (on his computer) and purchase a couple of songs for himself. Now I'll watch my MileagePlus account to make sure those miles post before March 31. If not, I'll donate miles.
Thanks, everyone, for you help. I'll post what happens with the credit card reconsideration.