Originally Posted by
weekilter
I don't know if this is always the case, but when I attempted to get an unlock code for a prepaid phone they would only give me the unlock code for the actual phone that I had in service at the time. They would not give me the unlock code for any other phone.
I have run into this as well. I had an old phone that I was not currently using that I wanted unlocked. I requested an unlock code, and was rejected. This was the response/reason they gave.
Thank you for taking the time to contact T-Mobile. Unfortunately, we are unable to provide the unlock code at this time. After review of the account we have determined that the device is not in use with the corresponding mobile number. T-Mobile policies and procedures state that the device must be in use on the mobile number requesting the unlock code. If this is a new device please allow 3-4 business days prior to submitting a new request to allow your usage to update in our system.
Thank you,
SIM Unlock Department
All I did was insert my sim card into the phone I wanted to get unlocked and use it for a few days. After a few days, I requested an unlock code. They verified that the phone was currently in use, and then they gave me the unlock code.