Originally Posted by
chazz79
We tried booking a flight on Cathay Pacific from Vancouver to HKG. Everything seemed fine and we were prompted to select our seats and make our payment. At the final stage of submitting the booking we received an error message, something to the effect of, we cannot complete your booking, please try again.
...We tried calling our credit card company and it turns out that Cathay Pacific had done a credit card authorization both times, essentially holding that amount on our card, rendering it impossible for us to make another booking or even use our credit cards as we had now exceeded our limit.
Take back my earlier comment. A colleague ran into exactly the same problem whilst trying to pay for taxes on a online redemption booking (no call centre intervention - it was a straight CX redemption for one). Error message, no email, no booking in MMB, no miles drawdown but credit card co said amount has been drawn down.
After re-reading this thread I advised my colleague to try again and the redemption worked. We are waiting for the first drawdown to be released.