Originally Posted by
Out of my Element
After this amount of time, why not walk up to the front desk and ask for the manager? And if s/he isn't there, explain how long you're staying, that you've had no success complaining to customer service, and you'd like to meet with him/her when s/he returns.
I could, and I most likely will. The point really is, why should I have to? Problem + complaint should = resolution, or at least some explanation. Properties that fail to balance this equation will fail to retain frequent travelers, and in my experience, this is one.