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Thread: CAUTION: Split-segment award & certificate upgrades not processing correctly
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Old Mar 8, 2012 | 12:32 pm
  #2  
HobokenFlyer
20 Years on Site
 
Join Date: Mar 2001
Location: Central Florida
Programs: Bonvoy-Gold, HH-Gold, UA-Gold, *A-Gold, Hyatt-Discoverist
Posts: 2,046
This happened to me yesterday on a domestic itinerary. Went through the entire upgrade process, selected seats, etc. Certs deducted, but was still sitting in coach. Called, got the upgrade to process using 2 more certs and was assured that the 2 missing certs would re-populate in 48hrs. Keeping my fingers crossed.

- HF
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