Flight/Origin-Destination: AC 01-02
Date: Feb 15, Mar 01
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Yes, did it on line. Had skis and boots. Agent pointed out they count as one item, so I did not need to use up one of my allowable items. On 02, ANA in NRT is the gold standard on how things should be done.


Did you use priority security: No there was no line.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. It was fine, did not have much to eat.
Used the RCC at NRT on the way back to grab some wi-fi, and a drink before boarding.


Was priority boarding offered (if applicable to your status) and efficient?
Yes both ways.


If there was a delay, did the gate agent provide timely updates? Delay on the ground at NRT, pilot made timely and informative announcements.

Onboard - J cabin:

Were the crew professional & well groomed? Yes they were fantastic on both legs.

Was the IFE activated on the ground? Yes, though on 02 the system had to be re-set twice.

Was a pre-departure beverage offered on the ground? Yes.

Did crew offer to hang your jacket? No, but there was lots of overhead space so it was fine.

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Orders were taken in the air on 01, though menus were handed out before. On 02 orders were taken on the ground during the hold.

Did crew offer a hot towel prior to the meal service? Yes

Approximately how long after take off did it take for the first meal service to be completed?

Couple of hours I did not pay attention, as the timing worked fine for me.

How was the quality of all the meals?
I had Kosher and it sucked. Really need to put the boots to the supplier here. The selection, over cooked beef stew, and rice came across as cheep. Also in a time when people are looking for healthy choices, this was anything but. Slathered in an un-remarkable sauce, and too much of that, it was uninspiring. I doubt AC is getting any value for their money here. On 02 they loaded an economy meal for me in J. I had the fish off the main menu and it was very good. The kosher breakfast, had grey eggs, from being frozen and re heated, a few half button mushrooms, and two shrivelled cherry tomatoes. They called it an omelette.

Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes, they were very attentive.


Post departure
If you have checked baggage, did it arrive within reasonable period of time?
In NRT it beat me to the carrousel. Priority bags were all there before we cleared immigration.

At YYZ we waited for 45 minutes and they all came together. Priority and non. Skis took another 15 minutes.


Overall experience/any other comments.

Thought AC did a very good job in the air. Travel experience was positive.