Originally Posted by
ernestnywang
Seat change is not possible online (and perhaps not possible by any mean) from T-55 to T-48, as CX needs to send all the information from Amadeus to its old check-in system. After T-48, one needs to go through OLCI to change seat online. This is not a bug but just how things go.
I know back in November I have been able to flip back and forth on seat selection up till the day before departure.
This system upgrade is a major fiasco yet CX seems to burry its head in the sands. The counter agent said they lost so much ability to do their work yet nobody in the management seems to care.