Flight/Origin-Destination: AC252 YVR-YEG
Date: Mar 6, 2012
Cabin: Y
Status: P

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Not available at YVR, alos security had us use “family line” which was busy, while “regular line” was empty very frustrating
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No, no time
Was priority boarding offered (if applicable to your status) and efficient? NA.
If there was a delay, did the gate agent provide timely updates? Delay, blamed on issue with YVR baggage system, but since many of us connecting were late suspect it was due to that

Onboard - Y cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? No further updates after first announcement, about 25 minute delay
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? About 25 min, no food though, - hungry 6 year old
How was the quality of the meal/Onboard cafe? Not applicable.
Did the cabin crew offer water regularly throughout the flight? No.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? All of our bags arrived in a reasonable time

Overall experience/any other comments:
Issue with eUpgrade, was confirmed but arrived at gate agent had no clue, and said we were still in Y and that there was no record of eUpgrade. On plane 6 of the 9 J seats occupied by deadheading crew! AC Reservation investigating, they are great!