I have tried to be understanding knowing that there could be glitches with a merger of this size but what troubles me more than anything else is what seems to be a lack of training provided to employees on the new system. I had the misfortune of traveling during the merger weekend, and had to be rebooked several times. Very few folks knew how to use the system. I am sure it was just as frustrating for them as for passengers, and several I talked to complained about inadequate training. Now I have been trying for 3 days to get a refund on a service charge issue and the system is not available or 1K agents can't get through to the refunds dept. And, my EQMs for 2012 are all wrong. Again, I know stuff will happen with a merger of this size but this has just gone past riduculous as to how much stuff has been botched with this merger.