Originally Posted by bsmnsr

Spent 5 hours, 6 minutes on hold tring to get through to United Club reps before i lost the connection. Called 1K line to see if they could help. Got through in 45 seconds only to be told to call the UC line I'd just called.

It's never acceptable for the world's largest airline to not field calls fromit's Customers. Now,if they'll focus on making United the best airline in the world. Biggest doesn't mean best.