Originally Posted by
SeattleFlyerGuy
I had a PMCO flight last year where I was hit by a winter storm that shut down one leg my trip. Trying to reach CO was 100% impossible and I got the exact same prompt. "We are experiencing a high volume and cannot take your call. Goodbye."
This, to me, is 110% unacceptable. Since when has it been ok to hang up on customers?
Spent 5 hours, 6 minutes on hold tring to get through to United Club reps before i lost the connection. Called 1K line to see if they could help. Got through in 45 seconds only to be told to call the UC line I'd just called.
It's never acceptable for the world's largest airline to not field calls fromit's Customers. Now,if they'll focus on making United the best airline in the world. Biggest doesn't mean best.