Originally Posted by
lsed
What is the general rule for EU compensation?
There isn't a general rule, the rights are clearly spelt out under Regulation 261/2004
If an eligable flight is downgraded
a passenger is placed in a lower class than that for which a ticket was purchased, for a flight > 3500 km the airline must refund 75% of the cost of the ticket
Given that he was re-accommodated on the ex EU flight without a downgrade, no payout
For DXB-KUL sector, not being an ex-EU flight, the regulation has no standing