Originally Posted by
frankyguy
May I say that it’s an absolute delight reading a very complimentary post about CX. I’m a regular reader of FT and sometimes can’t believe the amount of CX bashing that goes on in this forum, often about (in my opinion) things of little consequence. You’ve given me an incentive to start posting stories about some of the many great experiences I’ve had with CX and the reason I’m a staunch supporter. Yes, every now and then things go awry with CX however the superb ground and inflight service far outshines the occasional mishap. CX people do make the airline.
Yes - I'm probably guilty of what you say - it's only when things go wrong that one is really vocal at times.
However, the reason I keep on coming back to CX is because the total value package (service & support) is better than any other airline (for me).