Originally Posted by
janie32
Hi, I do not work for a publication ;o) I am just trying to gauge some info on different airlines and how quickly they resolve customer complaints? Is this the right arena to find out this info? You guys all seem very knowledgable!^
Still rather an odd thing to want to know.
As to your question. The answers will vary from instant to days/weeks/months or never. It all depends on the type of complaint and who you are. Same with most other airlines I suspect.