FlyerTalk Forums - View Single Post - Marriott Rewards 2012 Hotel Category Changes

Mar 5, 2012, 2:57 pm

#136

VA1379

Join Date: Feb 2005

Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*

Posts: 3,906

Quote:

Originally Posted by socrates

just as an FYI - the hotels have no incentive to cancel a reservation and make a new one after their category changed...they receive the same amount of $$$ regardless of their category/number of points used to stay, when you see something as you describe it's a honest mistake on the hotel's part

I have no doubt that is true, but OU812 was having problems getting the Marriott Rewards agent to undo the mistake. It is for the benefit of others that I made the comment so others can fix any mistakes that occur.