Hi,
I sent a missing mileage claim to CO (at the [email protected] address) with scanned boarding passes etc about 2 weeks ago. It was for a 4-segment flight on TK ending on Feb 5 and the first 3 segments posted immediately to my CO account; the 4th never showed up.

I got 2 automated responses from CO telling me my emails had been received but I've heard nothing in almost 2 weeks. Now that OP has become MP it seems that there is no way to email a missing mileage claim.

Should I assume my claim got lost in the system during the merger? Do I have to send the boarding passes via snailmail now? Or does the post-merger program still have a fast, convenient way to claim missing miles like Onepass did?

any advice would be great (its 5K miles so it would make a difference to get it credited soon)

thanks
SPS