I have experienced a rather silly journey from Halifax, NS to Heathrow via Toronto. The amount of things that went wrong - i couldnt make this stuff up.
Over a mth later and im still having issues finding anyone to take responsibilty for anything.
The journey involved, delayed flights, missed connecting flights, twice over charged excess baggage claims between carriers and then missing bags. What i am most upset and querying with respect to my rights was damage to my belongings that i carried as hand luggage

I was hoping someone could help me or point me in the right direction with respect to a complaint.

It is concerning the contents of my carry on baggage (a laptop) being moved and smashed by a flight attendant on a recent flight.

I have reported the complaint both at the airport and subsequently by email (as Air Canada appears to be incommunicable from the UK). They refuse to be liable. This has upset me greatly.
I carried valuables (as most would recommend) within my hand luggage, and carefully placed it (in its laptop case in a bag in the overhead compartment), and sat on the window seat and blocked in with another passenger. Before i knew what was happening a very over zealous flight attendant was desperately trying to find spaces for other bags and 'rejigged' bags including mine to my horror as i then watched her ram a wheeled hard bag on top of mine!!!!!
On inspection i found my brand new mac and case holed and dented, and the Air Canada desk just looked away.

After numerous emails and nothing but automated emails later i got another (what looked like automated response) stating

'Airline Tariff regulations preclude any liability for damage to articles such as jewellery, cameras, electronic equipment, money, cellular phones, fragile or perishable items, business documents and other valuables regardless of the circumstances. With regret, we are unable to offer any compensation for such claims.'

On research i have come across something called the 'montreal liability aggreeement act' or some sort. I cannot believe i am left here with a damaged laptop and nothing to help me?! The whole journey was alittle bit of a nightmare!

You help would be greatly appreciated