So I noticed that my AmEx Cash Everyday card, which I use exclusively for grocery purchases (3% cash back) and gasoline purchases (2%), has been sitting at $20.34 since January, which is not normal obviously because I've been spending to get cash back..

I called AmEx and their explanation is that their reward system has changed since last October and that the system has a 60 day lag time. She stated that my December reward statement is still pending!!

Is this normal or was I just given some BS explanation as to why I'm not getting cash back just to get me off the phone?