FlyerTalk Forums - View Single Post - Customer Complaint Resolution

Mar 5, 2012 | 6:39 am

#3

KenJohn

Join Date: Apr 2005

Location: LHR

Programs: BA Gold, TG Gold, HHonors Diamond, SPG Plat

Posts: 8,665

It is all about how persistent the pax are. FT would give a slanted/bias views.

I wonder if there is an easy source of statistics for the number of times BA have been cited in the small claims court and how many times they bother to turn up.

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